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Health insurance claims

Important Notes

  • Before submitting your claim, you must complete the appropriate claim form and ensure that all supporting documentation is in hand.
  • You may download the health insurance claim form below:

Download Health Insurance Claim Form

Important Notes

  • Claims for Specialist consultations and any diagnostic procedures must be on the initial recommendation of your General Practitioner, except for consultations/treatment given by gynaecologists, paediatricians or ophthalmologists.
  • You must always contact Laferla Insurance Agency Ltd. using the contact information above before receiving any in-patient or day-case treatment, CT/MRI/PET Scan, to enable us to confirm eligibility and extent of cover.
  • Claims are to be submitted within 3 months of treatment.

In-Patient & Day-Case Claims

If you require In-Patient or Day-Case treatment or diagnostic imaging including MRI, CT and PET Scans, please contact our claims team on [email protected] for further guidance regarding pre-authorisation for your treatment.

Documents and Information Required

Documents or information required with claim form:

  • Original Receipts
    Please provide us with original receipts attached to your claim form. This means a stamped GP receipt, or a receipt issued by the hospital or clinic. Credit card chits are not considered receipts for treatment. If your receipt includes more than one charge, for example charges for consultations and tests, then we would require an itemized receipt indicating the cost of each individual treatment.
  • Out-Patient Diagnostic Tests
    If you were referred for any diagnostic tests, such as blood tests, x-ray, ultrasound, ECG, mammogram, bone density and other similar tests, please submit a copy of the results in order for us to assess your claim.

If you are unsure whether any treatment would be covered under your insurance policy, please contact our health insurance claims team on [email protected] for further guidance.

Submit your Claim online

Please fill in the below form to submit your claim online. You are required to submit your completed claim form together with any supporting documents as required by us to assess your claim.

We reserve the right to ask you to submit the original claim form, receipts and supporting documents.

Patient details
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Document upload

Please ensure that all documents uploaded are clear and fully visible. We may reject claims which are illegible or incomplete.

Health Insurance Claim Form

Please ensure that your claim form is fully completed, dated and signed. The relevant sections should also be fully completed and signed by your GP and/or specialist.

Receipts

Please provide us with all original receipts attached to your claim form. This means a stamped GP receipt, or a receipt issued by the hospital or clinic. Credit card chits are not considered receipts for treatment. If your receipt includes more than one charge, for example charges for consultations and tests, then we would require an itemized receipt indicating the cost of each individual treatment.

Diagnostic Tests

If you were referred for any diagnostic tests, such as blood tests, x-ray, ultrasound, ECG, mammogram, bone density and other similar tests, please submit a copy of the results in order for us to assess your claim.

Other

Please submit any other documentation you may have.

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Further Comments

All information received is processed in line with the data protection information which you may refer to at https://www.laferla.com.mt/data-protection