GROUP PHILOSOPHY
The Group's philosophy is reflected in
its mission statement. This statement incorporates the core values of the
organisation and provides valid guidelines to all members of staff in the
execution of their duties and responsibilities.
Essentially, the Group’s mission statement
is:
"To provide individual and commercial
clients, in Malta and within the Mediterranean Basin, with high calibre
international professional insurance services and expertise providing clients
with suitable cost-effective insurance policies to cover their various
requirements.
The highest standards of service to
customers are to be reflected in all Group Company affairs; in the calibre
of the staff engaged, in the maintenance of the offices and in the maintenance
of a competitive edge through continued investment in modern technology.
Through such high standards, the Group
Companies seek to contribute in a significant manner towards the upgrading
of the local insurance industry."
HISTORY
On the 20th October 1984, a new company
was established to handle all forms of insurance in Malta, a company everyone
locally has come to know so well for its excellent services supported by
one of the most modern computer networks which has given to the people
of Malta a totally different concept to insurance efficiency.
The company was LAFERLA Insurance
Services Limited which was issued with the licence to act as an Insurance
Agent and Broker, and started operating as an insurance agent to certain
Lloyd's Underwriting Syndicates. It later expanded its activities through
the insurance broking sector. The operations of the Company grew enormously
in the first five years, enough to necessitate an internal split into two
distinct divisions, namely, the Agency Division and the Broking
Division.
Both Company Divisions outgrew growth
expectations and management decided to split these divisions into two separate
companies. In fact, on the 1st January 1993, the Agency Division started
operating under a different company name, i.e. LAFERLA Insurance Agency
Limited, whilst LAFERLA Insurance Services Limited took over the Broking
Division and changed its name to LAFERLA Insurance Brokers Limited.
However, in the light of the new law which
was enacted in 1998 governing insurance business in Malta, the Board of
Directors decided to amalgamate LAFERLA Insurance Brokers with LAFERLA
Insurance
Agency with effect from the 1st January 1999 thereby consolidating
its position as a leading insurance agency in the marketplace. The company
is now trading under the name LAFERLA Insurance Agency Limited.
Today, the head office of LAFERLA Insurance Agency Limited
is situated in one
of Malta's most prestigious office blocks in the capital city, Valletta.
In addition to this, the Group has a network of tied insurance intermediaries
with offices all over Malta and Gozo directly linked-up on computer to the head office
block.
LAFERLA Insurance Agency Limited
represents Middlesea Insurance p.l.c. on all classes of general insurance
business.
LAFERLA Holdings Limited
is also authorised to sell Individual Life Assurance Products for Middlesea
Valletta Life Assurance Assurance Company Limited and Group Life Assurance Schemes for
Middlesea Insurance p.l.c.
 
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